Microsoft 2013 Outlook

By Daniel Collins

Have you ever experience Microsoft 2013 Outlook not opening? When you double click, it gives an error message. ‘’ The name cannot be resolved. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to the internet to complete this action.’’

I was called by one of our clients, the HR manager of PSI Liberia to resolve this issue.

I first went out like this:

1. ·     Gathered all necessary settings for the outlook
2. ·     Uninstalled the outlook
3. ·     Reinstalled the outlook and reconfigured

After doing all this, the same error message pops up again. This was getting too frustrating and embarrassing. We changed the password of the outlook, applied the above task but to no avail. That whole night I went on figuring out on how to resolve this issue.

The next morning I went back. The lady said to me ‘’Hi Daniel, looks like you’re ready to save my day for sure’’. I replied… ‘’rest assured, it will be done Madam’’.

The steps below will surely help you out if you have such issue:

1. Open Control Panel
2. Search for Mail (32-bit) and double click
3. Click on Show Profiles
4. Click on Remove
5. Click on Apply and okay

Now you are set to go!!!!

Go back to your outlook settings and reconfigure the outlook. Once the configuration /settings are correct, it should work immediately.