Friday, 10 March 2017

NATC invites you to an evening of technology and art....

Dear Friends,
NATC invites you to an evening of technology and art on Tuesday, 14 March at 4 PM (Wednesday is a public holiday)  at the NATC office on Randall Street.  

Come and see art works created in response to the question “Technology: Hurting or Helping?” You’ll have a chance to hear presentations by the artists themselves. 
The paintings on display at our office are also featured in our 2017 Calendar, copies of which will be available at the Event.
Light snacks and refreshments will be served.
Please RSVP and look forwarding to hosting you at our office, 

Friday, 13 January 2017

End of Year Blog Post

Hey everyone, 

Happy New Year! The year 2016 was such an incredible and amazing one and I enjoyed every moment relating to my work experience and profession as well as my colleagues. It was a year that brought me close to taking responsibilities and working independently even when there were ups and downs. 

When I read through all of my posts over the years, I felt so proud of myself even as I speak and it encourages me to keep my head up, for there are lot of good things in store for me as I have entered the new year and will continue to work towards it.  

Working as an IT technician, it is a day-to-day activity of taking care of clients IT related needs. Let me share with you what I experienced a few days ago after one of our clients returned from their holiday break. 

They purchased a new Canon Image Runner (IR 2520) printer which I setup and installed on every user's desktop and PC. After connecting every user to print over the network, I went back the next morning to continue with the scanning function but to my utmost surprise after restarting the printer it requested for "department user ID & password" which I don’t remember setting up.   

This is how I went out resetting the printer to factory reset:

1. Power on the printer
2. Hold on the "AR strict" key (Looks like an Asterisk sign) and hit 2 and 8 at the same time 
3. Scroll to "System" and select reset "Card

The printer initialized and restarted by itself then I reconfigured the network settings by assigning a static IP address of and on each desktop and PC this address was configured in the printer port. 

The next step was to download and configure the "Network Scangear Tool". This tool allows you to scan a document from the printer to a computer over the network.  I then used the "Microsoft Fax&Scan" option and demonstrated it to all the client's staff and taught them how to use the function. 

They are glad that NATC finds a solution for all their IT problems. 

Daniel W Collins, 
Senior IT Technician        

Wednesday, 11 January 2017

End of the year Blog Post

I am Louise W. Gray Office Manager of New Africa Technology Company for the past two (2) months.

My experience with New Africa Technology Company is great and quite different from my last place of work and I love it so much.

I am getting familiar with technical work because this is what we are into.

New Africa is really the best IT company in Liberia. We give out Wide Area Connectivity, Local Area Network, Technical Support, Network Security, Services and Maintenance, Supplies of IT Equipment, VSAT ISP and Wireless fibers and more. 

The most amazing experience is that, the day to day transactions can be collected either from the general ledger or the company;s WhatsApp channel. Every employee will have to get online as often as possible so as to get the daily happenings in and out of the office.

What interests me most is that I am the Office Manager /Accountant. My Responsibility is straightly financial work and office upkeep. But can you imagine, I was in the office one day and a client brought in a laptop for repairs, all our technical staffs had gone on site and I was the only one at the office. I received the item and made a delivery note and the client went away. After some hours, Rita who is one of our technical staff came and I told her about the laptop and give her the form that I filled to receive the laptop.

She smiled and said “You should have filled the Equipment Pickup form instead of Delivery note form." She went on to explain that the Delivery Note will only be used when we are returning the item to the client after we must have solved the problem for which they brought it.

I grabbed the idea and was wishing for a day to come that no technical staff will be around then I will applied what I learned from Rita. After some weeks another client came and I used the Equipment Pickup Form to collect the item from him.

The whole logic behind this scenario is that, I am the office Manager and Accountant but I also feel happy to learn other things outside my job experience.

Finally, like I told you before in my Introductory Post, that my main objective is to move New Africa Technology Company Reports from Excel to QuickBooks.

My Bosses had given me the opportunity to achieve this goal by hiring a consultant who did our QuickBooks software setup and is conducting an excessive training on how to operate my financials in QuickBooks and generate my reports. I have devoted my time from 5pm -7:30pm every day after work.

Presently I am 90%  done because we are reviewing all the reports and making sure that our balances are up to date and I am very happy that I am making progress and very soon my goal will be accomplished.

I want to appreciate the New Africa Technology Company family for believing in me and giving me this great opportunity in making this dream come true.

OMG! There is a cockroach in this Printer!

OMG! There is a cockroach in this Printer! 

Yesterday a printer HP M1132 comes in from PSI for repairing. 

Problem: Scanner Error 52.0 shows on screen and all lights of the printer continue to blink. 

Today I removed the DC Board and Power Supply Board of the printer for diagnostics and resolution of the problem. When I opened power board, to my surprise I noted that inside of the board a dead cockroach was stuck. 

1 diode, 1 resistor were compromised due to a short circuit caused by the bodily fluids of the creature. 

The DC board that controls the scanner was affected due to the power supply board issue. A cockroach is not known to chew on electronic wires as such. But, sometimes, but very rarely, a cockroach’s faeces or urine could potentially harm the electronics. Cleaning these devices to remove dead roaches, eggs and faeces is what we do during preventive maintenance. 

We always unplug appliances before we attempt to clean them, and do not use water or liquid cleaners on electronics or electrical appliances. Brushes, compressed air and soft cloths work well to clean electronics. Some small bugs can potentially damage expensive components. 

We need regular and proper maintenance of our equipment.  

Hope you enjoyed reading the blog post of mine. Your comments are welcome please.   
                                                                                                                                                                                                                                                                                                                                                                          Regards,  Farman Elahi 
IT Technician        

Friday, 23 December 2016

Season's Greetings from NATC

Introductory blog post from our new staff


My name is Farman Elahi. I am from Pakistan. I am an IT Technician since 1998. I started my expertise from my school time.  That time we were working on Pentium I and II with Operating System MS Dos and Windows 98. I have worked with different brands such as Dell, IBM, Compaq, Lenovo, Hp, Asus and also Apple. I have experience on PC computers, workstation computers, and mini computers.

I started my local business in Pakistan in 2004. I have experience in diagnosing and repairing all types of computer, accessories and components. I have experience of all kinds of operating system software and application software.

I have worked with different companies, NGOs, Colleges, and the government sector on a contract basis. I also have teaching experience with various colleges and institutes. These include: 

  • I also worked with Dewan Salman Company Hatter as a computer technician from 2004 to 2006 
  • Mujahid Gee Limited in 2006.
  • PWD (in Haripur) on a  maintenance contract from 2006 to 2015
  • Maintenance with SRSP, an NGO, from 2006 to 2007 
  • Badban, an NGO, from 2006 to 2015 in Hazara region
  • STEP NGO in G-11 Markaz, Islamabad with a computer maintenance contract from 2009 to 2013
  • NIMIL College, from 2006 to 2011
  • NEST College, from 2008 to 2015
  • WEST College as instructor and lab manager, from 2011 to 2015
  • Ayub Law College, from 2011 to 2014
  • Chanar College, from 2010 to 2012

I am familiar with MS Office 2003 and 2007, Basics of Computer Hardware, Graphic Designing, Networking, Internet surfing, 3D Studio Max, DIT, Fox Pro, PHP language, Ms Dos and all operating system software.

I dreamt in 2004 of working for a company. I come in Liberia on 4 February 2016. My dream was completed when I came for interview in New Africa Technology. Thanks a lot my God.  

                                                                                                                      Farman Elahi
                                                                                                                 IT Technician NATC

Thursday, 8 December 2016

Installation errors

Hey Everyone, 

As an IT technician, we face a lot of issues which are repeated regularly. So, it makes you more familiar, and, when a client starts to explain his/her problem, you most likely already know the solution and that’s why I love my profession. 

A week ago, we got a call from one of our client’s, Population Services International Liberia (PSI). They purchased two brand new laptops and while trying to install software they were unsuccessful. 

The question to myself was why they would carry on installation when we are their IT consultant and if it creates even bigger problem, the headache becomes ours most especially the tech who’s handling it.

But again I couldn’t ask the client I am there to solve problem. 

I arrived on the customer site and the laptops were handed over to me and the problem they faced was also explained. 

The client bought a copy of Microsoft Office 365 suite which is Cloud based ex: Excel, Word, Outlook, PowerPoint, Access, Publisher, OneDrive, Skype for Business etc. In order to access or download any of these programs if not installed you will have open a web browser, type in organization website and login with your organization email address and password. 

So these two new laptops needed the programs to be installed on them. Then I tried the installation over and saw this ‘’this is a fatal error message, the installation could not be completed because another application is in use.’’ 

I knew the problem right away and how to go about solving it after noticing that it was a Microsoft Windows 10 Operating System (OS). Then I thought, Microsoft Windows 10 OS machines come with Microsoft Office suite preinstalled so in order to complete this installation I need to first end the task in the background and uninstall these programs. 

This was how I resolved the issue:

1. Right click on task bar and open ‘’Task Manager’
2. Click on ‘’Details’’ 
3. Click on Microsoft Office 2013 and see that it is highlighted 
4. Click on ‘’End Task’’ and close. After doing this, open Control Panel and locate the preinstalled version of Microsoft Office and click on ‘’Uninstall’’ and restart the laptop. Connect back to the Internet, open the web browser and login with the user’s E-mail ID and password. Then download and install MS Office 365. 

The installation was successful. Finding solutions to client problems both on the phone and on site is our everyday work as a tech. Thanks for reading and hope this information finds you well.  

Prepared By: Daniel Collins