Thursday, 6 August 2015

Dell 2355dn Printer Error: Paper Jam in Duplex Unit

A client brought in a Dell 2355dn printer with “Paper Jam in Duplex Unit” error when the machine is turned on.

We tried trouble shooting as follows:

-        Checked for any paper jam in the Duplex Unit: We dismantled the complete duplex unit, but could not find any paper jam. We suspected that maybe the duplex unit belt was weak and decided to replace the Duplex unit. Fortunately we had another Dell 2355dn printer that had come for repairs and we used the Duplex Unit from this printer to see if it worked. It did not work, the same error persisted.

-       Checked the Fuser: We saw that the fuser was a bit worn out, and decided to order a new fuser and replaced it. This too did not help. The same error persisted - “Paper Jam in Duplex Unit.”

-        All online search for this error did not help much.

-        We replaced the toner. This too did not help solve the problem.


-        Then we decided to replace the gear unit that moves the fuser.



      This worked!

The “Paper Jam in Duplex Unit” disappeared and the machine is working normally.
One more satisfied NATC client.

5 comments:

  1. This comment has been removed by the author.

    ReplyDelete
  2. Get Printer Customer Support, download drivers, manuals and troubleshooting information for HP products, including pcs, laptops, desktops, printers, tablets, apps and services. how to and troubleshooting information for your HP Printers. HP Printer Contact support to setup, configure & install wireless printers.

    ReplyDelete
  3. Dell Printer tech support provide you the best solution. In such situation Dell technical support customer service provide complete round the clock online support for your Dell Printers all technical issues troubleshooting .Dell Inkjet Printers For help with your All-In-One (AIO) Inkjet or Photo Printer with issues such as: Spooler errors, Printing a test page, Finding drivers, Wireless printing, Troubleshooting or installation Setup.

    ReplyDelete
  4. don't let any tech error trouble you, simply call out for Dell Contact Number (USA) Toll free 1-866-888-6619 and avail the most reliable Dell XPS Support services.
    dell support
    dell printer support

    ReplyDelete
  5. If you are getting any printer error in your printer, don't worry. call at printer tech support number 1-855-254-3777.

    ReplyDelete