Further LEC headaches

After about 2 weeks of having to run our generator every day (this is $ 20.00 of fuel per day), I was quite frustrated! 

Before our meter went off, we had just topped up our meter with 200 units which we were not able to use!

I asked our expatriate staff, Farman, to go personally to the LEC and follow up. He went with our Liberian techie, Daniel, last Saturday. They visited both the Waterside and Bushrod Island offices. They had taken an official letter of complaint also with them. They were not able to submit the letter and then went to the Bushrod Island office where apparently Daniel found a friend who works there. I don't think much transpired and, of course, nothing was done that Saturday.

We came back to work on 2 January and, I saw that Farman had not gone to the LEC to file the letters and then follow up. I told him to proceed. But all he really did was file the letter without making any noise. 

The next day, he was a little fired up and, asked for a contact from a Pakistani friend he has here (who  works at a company in Bushrod Island). He was directed to someone at Bushrod Island who sent a crew back with him! 

The crew managed to put our light back on (so what the other technician said during the previous visit was completely wrong)! 

However, only 2 phases worked and half our work stations could not come on. I asked Farman to see if we can manage with extension cords. 

This morning, only 1 phase is working. I asked Farman to follow up again and get it sorted out. 

What adds to one's frustration is that staff doesn't seem to have the sense of urgency to get problems resolved like a manager/business owner does. What's the end result? Even more grey hairs!