Friday, 4 September 2015

Hello from Randall Street!

I went up and down Randall Street several times today - thanks to Ecobank! I decided to do some banking myself today to see if anything's changed and to also see what's happening under the new branch management. I'm afraid there's not much good to report. The branch manager herself was confirming every check herself, would phone the head office, wait for someone to call back, write numbers on bits of paper, call to her staff, try to attend to several people at once, and often remark that the system was done. It's hard to believe a central institution like a Bank can run efficiently like this. It is a real pity that despite such a large presence and reach in Liberia after so many years, it always feels like you've entered the Twilight Zone when you enter an Ecobank. 

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