ICT Maintenance Helps Improve the Lifespan all IT Equipment

Hello reader,

It’s nice being back.

Every time I visit a client who have maintenance contract signed with us, I always see some 2-3-year-old PCs looking brand new, as if it was purchased a month or two ago. Not only that the outside looks new, but the systems are well updated, too.

Our ICT Maintenance for clients has been going well since and is not limited to laptops, desktops, printers and scanners only. We also maintain CCTV cameras, Security lock, battery bank etc. The formation used in taking off for site maintenance shows the uniqueness/professionalism of the team.

We first send out kind email notifications to remain clients of schedule dates and if there’s any change of date from client side, it can be rescheduled at a convenient time. When date (s) are approved, we gather all tools that include the following below:

• Electrical Blower: This is to blow dust from PCs and all components around the system unit
• Anti-static Foam Clean liquid: This spray is used to clean/remove stubborn dirt from any equipment
• Soft brushes for keyboards and cooling fans: This is gently used to remove hidden dust/dirt
• Screw drivers for laptops, desktops, printers etc. these are used to open any kind of equipment
• Soft wipe for computer screen and other devices: The anti-static spray is applied on the soft wipe to clean equipment and make them appear new as always
• All necessary software: Include OS of all editions

ICT Maintenance begins 10:00 AM prompt. That is, we are present on site before the time and if there will be any delay, it is incumbent on one of the techies to have the client informed ahead and this keeps us abreast with our client.

Here are the operations that are performed on the system unit by blowing all components around the system unit below:

1. Hardware Maintenance: equipment is power off before performing the following. power interface, USB Ports, VGA, Serial cable slots and a cross check of proper connection of all cables.

2. System Maintenance: Inform client to free disk space on hard drive, update all drivers in System Device Manager, launch defragmentation tool to scan and remove for error or bad sectors on hard drive, remove viruses by scanning the entire system. If anti-virus is not found on the PC, request customer to have it installed. (for windows PC), delete temporary internet or downloaded files, empty recycle bin and making sure all indoor wireless access points/routers are running on the latest firmware/updates.

3. Digital Sender: e.g. Printer or scanner input screen/key are cleaned or wiped thoroughly, reseat all connections that include expansion card, CPU, memory and data cable. Turn on printer and send a test page. These tasks are demonstrated everywhere the team is scheduled for maintenance visit and what amazes me most is when end users are handling over their machines to watch the techies do the job. One of our customers (IT Officer) from EPO/Palmbay in Grand Bassa County said to me that he has been working with several big companies but never seen such operations performed out there like NATC does in Liberia and, that is why he’s always eager to know our next schedule dates.

Unflinchingly, with a courageous spirit battling these challenges in the economy where today we like what tomorrow we hate, today we desire what we fear tomorrow and even tremble at the apprehensions of, we remain focus performing our duties and always give our customers first privilege. Reach out for New Africa Technology Company (NATC) for all your IT needs.

Daniel Collins