A week ago, I
was finally successful in downloading the Kaspersky 10 for Windows from the
right link to install on the organization's (Population Services International)
PSI, laptops and desktops.
An anti-virus
program crashing during scan adds insult to injury: When I was already trying
to do right by removing malware infections from client computer.
There are few
stand-out causes for crashing during a virus scan; while the crash may be
related to a problem with the anti-virus program itself, the anti-virus program
could be triggering or aggravating another existing system problem to cause
crashes. However, frequent system crashes are a symptom of malware infection. Instability
within the anti-virus program itself can take down the system. Malware
infections can embed themselves within program code and cause programs,
including anti-virus software, to malfunction.
The anti-virus program may also
be unstable because of damaged code: update errors and disk corruption can
alter parts of the anti-virus program and trigger crashes. The program may also
crash the system if you're running more than one anti-virus program at a time
since they can attack each other, causing system stability problems and degraded
protection and that was just what I experience.
Due to the delay in getting the
right link for their AV software, the users went about downloading free and
fake antivirus from the internet on their machines that had me going through a
lot of stress. I was able to complete the scan by removing crash-causing
elements.
Before running the scan, restart the computer and enter "Safe
Mode with Networking" by holding "Shift" while selecting
"Restart" from the sign-in screen power icon. Safe Mode with
Networking disables any non-essential functions, which may remove the crash
cause and allow the anti-virus program to complete the scan.
You may be able to
fix other crash causes by running Wise Registry Cleaner, Chkdsk or a Windows
Refresh Install. With the above method used, I was able to get the machines up
and running again. This is some of the everyday problems I face with customer
which of course help brightens my knowledge in solving complex problems.
Thanks for
reading.
Prepared by:
Daniel Collins
NATC Technician
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