Configuring a Remote Access to a Server: Research, Resilience and Ingenuity

Servers are extremely valuable tools for companies: they improve teams’ productivity and efficiency by allowing workers to share files more easily. However, the added value of a server can be increased by setting up remote access connections. It means that users not connected to the server network can remotely access documents stored in the server through the Internet. As an example, someone in the US can access a server located in Liberia.

To enjoy this feature, not only you need to buy licenses for Microsoft (one license per user), but you also have to configure both your server and computers.

NATC recently configured and installed a Windows 2008 Standard R2 Server for a client. It was a particularly complex and arduous task, consuming a lot of time and energy as we went through the following steps:

1. Research on Microsoft support website
2. Call Microsoft tech support
3. Use an IT engineer based in Canada for support
4. Extensive online research

It is only at the fourth step that our technician Jonathan Barwon found new directions and got a sense of what had to be done. It took him hours to set it up, but we can sum up all the operations in three main phases:

1) Server management: Add new roles

On the server, you need to activate the remote desktop functionality through the start menu

2) Web access configuration

On the server, in the remote desktop services, you need to enable the web access configuration

3) Connect a Windows 7 work station

Through your web browser (preferably IE), connect to the server and allow connection from computer running any version of remote desktop.

After the installation, our technician also made sure to activate the back up features of the server (i.e. shadow copies of the server hard drives), so our client data will be protected from any potential loss.

Nothing Beats Genuine Products

At NATC we make a point of supplying genuine products to our customers. Not only because we want them to use the best of what is on the market. It is also because it is better for them: 

• Genuine products last longer
• They produce better quality items: e.g. a printer using genuine ink cartridges will print better looking documents
• Genuine products do not damage other items: At NATC our technicians have witnessed many times printers breaking down because their owners were using fake ink cartridges
• If you use genuine products and something happens, you can always use the customer service/support system of the brand to which you purchased the item

Genuine products might be a bit more expensive at purchase, but in the long run they are a bargain. Plus they provide you with a peace of mind, knowing that you got the real deal.

Managing the Bandwidth Devil

Contributed by Guillaume Foutry


Internet in Liberia is slow and expensive. Even if things have improved with the landing of the fiber optic cable in Monrovia in October last year and the introduction of the 4G by Cellcom a few months ago, it is still an issue. To many organizations operating in Liberia, Internet access is critical to their business, so they have to bear the cost. The problem is that companies do not get Internet speed comparable to what you would get in Europe or Northern America: the fastest they can get in terms of unlimited data download is via VSAT for a monthly bill going up to thousands of US dollars.

So organizations want to make sure they make the best use of their bandwidth, especially for an office with dozens of employees. Unfortunately, what tends to happen is that some workers use Internet for private purposes that are bandwidth black hole such as You Tube, iTunes, music download, etc. And so no one is able to use the Internet for essential activities such as emailing or research. This creates serious headaches as we have met people being mad about it, telling us they pay serious money for their Internet and they cannot do anything.

At NATC, not only we have great solutions to provide you with Internet access but we are also experts at bandwidth management. Our favorite solution is Meraki: we connect a Meraki Access Point to your modem and them, from a web browser, we can manage who has access to how much bandwidth at what time. This give you a lot of flexibility: you can block all non-work related websites, give more bandwidth to important users, monitor employees' usage of the bandwidth in real time. It is a really easy to use and affordable system that will allow you to get your money worth and master the bandwidth devil.

Maternity Leave

The CEO, Farzana Rasheed, is on maternity leave from October 2012 to February 2013. Business will go on as usual. 

Thanks to the staff of NATC for their hard work and continuing to work towards our vision to be the best IT company in West Africa. 

Norton Vs Kaspersky: Who Wins the Anti-Virus Fight?

I had clients asking me “Which one is a better anti-virus software, Norton or Kasperky?” That is a tough question; mostly because I am not a computer security expert  I know that some people have personal preferences for one over another, but I had never received any empirical/clear explanation on this.

So I decided to spend some time searching for answers on Google, checking dozens of different forums/websites/specialized magazines. I came up with two answers:

1. Both of them are excellent softwares: They do the job pretty well at defending your computer against spyware, virus, Trojan, malware and adware. They regularly update themselves and have reliable customer support services.
2. Norton = mother; Kaspersky = soldier. Norton constantly reminds you of things you do not necessarily want to do at that time, but that are necessary evils. Sounds like a good mother to me, but that can be annoying now and again. Kaspersky is different: it will ask you for instructions the first time you install it and will be pretty much autonomous, only concerned by completing its mission. Sir, yes Sir. However it means that over time it will make decision by itself on what is best for your security. So if you want to have a 100% control on your machine, that might not be for you.

So the main difference between the two softwares is mostly philosophical. That means you need to think about the type of user you are and what you expect from your anti-virus before making a decision. Or you can talk to NATC and we find what is better for you and your company.

The Story of a Printer and Some Baby Hair Clips

By Haresh Karamchandani

We supplied a HP Deskjet 1050 3 in 1 Printer to a client about a month ago and the client called saying that the paper was not feeding properly and needs to be checked.

We sent our expert Printer Expert to check out the problem. There was no electricity at the client's residence, and the printer was brought over to the NATC workshop for diagnostics.

Our initial suspicion was that the gears may have broken or misaligned so we opened up the printer to check. 

And, this is what we found inside the printer!!!

Either the client has a cute baby at home or they were using the printer as a Baby Clip storage box. 

The clips have been returned back to the client along with a working printer and a word of advice:  “Find a safer place for the printer”. 

The Case of the Vanishing E-mails

What should you do, in case all or some of your Microsoft Outlook emails disappear from view!!! – By Haresh Karamchandani

Yes! This is exactly what happened to me! One peaceful afternoon at the office, I just returned back from a client site and switched on my Dell XPS M1330 Laptop.

The first thing I normally do after my laptop comes on, is click on Microsoft Outlook to check my mails. I did so and to my shock and horror – I could not see ANY mails in my inbox. For a second I thought, maybe this is some other folder, I confirmed it was indeed my Inbox, but nothing, no emails!! It would show that I am supposed to have over 11,000 emails in the inbox, but in the view pane, all I could read was “No Items to View”.

Solution:

Microsoft Office comes with an inbuilt Inbox Repair Tool. But before that, I noticed that my McAfee Anti Virus programme was misbehaving. It would show that the computer is at risk due to the Firewall being turned off. I would turn on the Firewall, and a few seconds later the Firewall would go off and the computer would be at risk, automatically!! This was obviously a very able virus, that McAfee was not able to counter or quarantine.

I was so upset with Mr. McAfee. I had paid £30.00 during my last trip to the UK for this antivirus and I still had over 225 days subscription to go. This antivirus was not doing a good job at all.

I got down to using the Microsoft Repair Tool:

Step 1: Exit Outlook, if it is running.

Step 2: Go to My Computer> C Drive> Program Files> Microsoft Office> Office 12> SCANpst.

Step 3: Once you are in the SCANpst you will be prompted to enter the name of the file you would want to scan/repair. For this go to account settings in Outlook and under email accounts you will see Personal Folders and the Directory for Data Files. In my case it is: C:\Users\SCCI\AppData\Local\Microsoft\Outlook\Outlook.pst

Copy this directory and paste it in the SCANpst box and click on Repair.

Now its time to relax, sit back, have a coffee, play a game of Settlers of Catan and Microsoft Office Repair Tool will do all the work. This process takes a few hours.

After the system has been scanned, Microsoft would ask you if you want to Back-up the repaired files. You must do this.

Once the repair is complete, restart your computer.

Now, if you go to your Outlook, Lo and Behold! All your emails would have been restored!!

Note: I have banished Mr. McAfee, removed him from my Program Files and now I have loaded Norton 360 Anti Virus. Hopefully Mr. Norton will be a better performer.